A model of trust applied to the management ofinformation technology

Abstract

This work presents a model of trust as it relates to the management of informationtechnology (IT). We comment on the definition of trust as applied to contemporarybusiness environments, and discuss the associated risks due to the complexity of modernglobalized relationships. This work focuses on IT management, emphasizing the necessityof aligning organizational strategies with a company’s activities as recent studies haveconcluded that organizations that exhibit “business-focused” IT management are subjectto less risk. In this context, our proposed model enables the evaluation of trust as itrelates to IT management, by means of metrics that are related to business factors. Afield application of this model demonstrates the relevance of measuring trust as a meansto mitigate business risks related to IT management.