Título:	Transparência e accountability em serviços públicos digitais
Autor(es):	Saldanha, Douglas Morgan Fullin
E-mail do autor:	mailto:douglasmfs@yahoo.com.br
Orientador(es):	Dias, Cleidson Nogueira
Assunto:	Transparência na administração pública Accountability Serviços públicos eletrônicos
Data de publicação:	1-Jul-2020
Data de defesa:	20-Fev-2020
Referência:	SALDANHA, Douglas Morgan Fullin. Transparência e accountability em serviços públicos digitais. 2020. 128 f., il. Dissertação (Mestrado Profissional em Administração) — Universidade de Brasília, Brasília, 2020.
Abstract:	Technological advances have been introducing a new type of rationalization in the public sector through the use of modern information and communication technologies (ICTs), leading to changes in public policies, processes and functions. Increasingly, public services have been made available in the digital environment, increasing the citizen's dependence on their results. Results and decisions coming from automated systems or processes are not very transparent and hard to challenge in case of undue results. The transparency and accountability of the system and algorithms aims to protect the user against undesirable or harmful results and to ensure the application of laws to the digital environment. Thus, the objective of the study is to verify the transparency and accountability provided to the citizen in digital public services (e-services) offered by the Brazilian Federal Public Administration. Adopting a qualitative approach, the research evaluated three Brazilian digital public services (ComprasNet, Sisu and Naturalizar-se) in order to evaluate the treatment that these services have been giving to transparency and accountability. The evaluations were conducted through interviews with managers of each system, following an evaluation script created in a pilot phase, validated by judges, in light of the content validation coefficient test - CVC. The interviews were studied using the content analysis method with the support of textual statistics. The elements collected in the research allowed the construction of a model for assessing transparency and accountability in digital public services composed of 8 dimensions (accessibility; awareness; access and repair; accountability; explanation; data source, privacy and justice; audit; validation, accuracy and testing) and 35 items of analysis. The evidence found in the research demonstrates a concern of the public authorities in offering a faster and more efficient digital service, without providing adequate transparency and accountability mechanisms. The results indicate technical and economic obstacles (increased cost and complexity) to promote the user's awareness of the steps followed by a digital public service. The results obtained and the procedures adopted in this research are relevant to the practice of public managers who wish to assess the transparency and accountability of digital public services. The dimensions and items of analysis make it possible to scan transparency in digital public services, providing future reapplication and consequent comparison with other services. The theoretical contribution can be credited to the unprecedented combination of the studied criteria in order to study the transparency of a digital public service, with a view to promoting accountability.
Unidade Acadêmica:	Faculdade de Economia, Administração, Contabilidade e Gestão de Políticas Públicas (FACE) Departamento de Administração (FACE ADM)
Informações adicionais:	Dissertação (mestrado) — Universidade de Brasília, Faculdade de Economia, Administração, Contabilidade e Gestão de Políticas Públicas, Programa de Pós-Graduação em Administração, Mestrado Profissional em Administração Pública, 2020.
Programa de pós-graduação:	Programa de Pós-Graduação em Administração, Mestrado Profissional em Administração Pública
Licença:	A concessão da licença deste item refere-se ao termo de autorização impresso assinado pelo autor com as seguintes condições:Na qualidade de titular dos direitos de autor da publicação, autorizo a Universidade de Brasília e o IBICT a disponibilizar por meio dos sites www.bce.unb.br, www.ibict.br, http://hercules.vtls.com/cgi-bin/ndltd/chameleon?lng=pt&skin=ndltd sem ressarcimento dos direitos autorais, de acordo com a Lei nº 9610/98, o texto integral da obra disponibilizada, conforme permissões assinaladas, para fins de leitura, impressão e/ou download, a título de divulgação da produção científica brasileira, a partir desta data.
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