Title:	Patient satisfaction with pharmaceutical services in Brazilian primary health care
Other Titles:	Satisfação de usuários com serviços da assistência farmacêutica na atenção primária no Brasil
Authors:	Soeiro, Orlando Mario Tavares, Noêmia Urruth Leão Nascimento Júnior, José Miguel do Guerra Junior, Augusto Afonso Costa, Ediná Alves Acurcio, Francisco de Assis Guibu, Ione Aquemi Álvares, Juliana Karnikowski, Margô Gomes de Oliveira Leite, Silvana Nair Costa, Karen Sarmento
Assunto::	Satisfação Assistência farmacêutica Atenção primária à saúde Sistema Único de Saúde (Brasil) Pacientes
Issue Date:	2017
Publisher:	Faculdade de Saúde Pública da Universidade de São Paulo
Citation:	SOEIRO, Orlando Mario et al. Patient satisfaction with pharmaceutical services in Brazilian primary health care. Revista de Saúde Pública, São Paulo, v. 51, supl. 2, 21s, 2017. Disponível em: <http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0034-89102017000300320&lng=en&nrm=iso>. Acesso em: 22 fev. 2018. Epub Nov 13, 2017. doi: http://dx.doi.org/10.11606/s1518-8787.2017051007145. ___________________________________________________________________________________________________________________________ SOEIRO, Orlando Mario et al. Satisfação de usuários com serviços da assistência farmacêutica na atenção primária no Brasil. Revista de Saúde Pública, São Paulo, v. 51, supl. 2, 21s, 2017. Disponível em: <http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0034-89102017000300320&lng=en&nrm=iso>. Acesso em: 22 fev. 2018. Epub Nov 13, 2017. doi: http://dx.doi.org/10.11606/s1518-8787.2017051007145.
Abstract:	Objective: to evaluate patient satisfaction with pharmaceutical services in Brazilian primary health care. Methods: this is a cross-sectional, exploratory, and evaluative study on a representative sample from the five Brazilian geopolitical regions resulting from the Pesquisa Nacional sobre Acesso, Utilização e Promoção do Uso Racional de Medicamentos – Serviços, 2015 (PNAUM – National Survey on Access, Use and Promotion of Rational Use of Medicines – Services, 2015). The outcome was the patient’s satisfaction, obtained using the item response theory. Associations were tested using Pearson’s Chi-square test with sociodemographic and health variables, and multiple logistic regression analyses were carried out. The Hosmer-Lemeshow test was used to verify the adequacy of the final model. Logistic regression results were presented as odds ratio. Results: the overall percentage of patients satisfied with these services was 58.4% (95%CI 54.4-62.3). The “opportunity/convenience” aspect had the lowest satisfaction percentage (49.5%; 95%CI 46.4-52.6) and “interpersonal aspects,” the highest percentage (90.5%; 95%CI 88.9-91.8), significantly higher than other aspects. Sex, age group, limitations due to disease, and self-perception of health remained associated in the final multiple logistic model regarding general satisfaction. Conclusions: most of the interviewed users were satisfied with pharmaceutical services in Brazilian cities, and the satisfaction with the customer’s service was determinant in the patient’s overall satisfaction.
Licença::	Revista de Saúde Pública - This is an Open Access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited (CC BY 4.0). Fonte: http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0034-89102017000300320&lng=en&nrm=iso. Acesso em: 22 fev. 2018.
DOI:	http://dx.doi.org/10.11606/s1518-8787.2017051007145
Appears in Collections:	Artigos publicados em periódicos e afins

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