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Title: Workplace learning strategies and professional competencies in innovation contexts in Brazilian hospitals
Authors: Isidro-Filho, Antonio
Guimarães, Tomás de Aquino
Perin, Marcelo Gattermann
Leung, Ricky C.
Assunto:: Inovação em serviços
Competência profissional
Issue Date: Apr-2013
Publisher: Associação Nacional de Pós-Graduação e Pesquisa em Administração
Citation: ISIDRO-FILHO, Antonio et al. Workplace learning strategies and professional competencies in innovation contexts in Brazilian hospitals. Brazilian Administration Review, Rio de Janeiro, v. 10, n. 2, art. 1, p. 121-134, Apr./June 2013. Disponível em: <>. Acesso em: 25 jul. 2014.
Abstract: Competencies mobilized by service providers form an element of hospital services insofar as scientific and technological procedures that are part of the service become tangible. In view of the fact that hospitals have adopted Information and Communication Technologies (ICT), it would be logical to assume that learning contributes towards acquiring competencies related to changes in hospitals resulting from the adoption of new technologies. This paper aims to analyze relationships between workplace learning strategies and professional competencies after the adoption of innovations supported ICT in hospitals. Eleven interviews were carried out with professionals from three different hospitals and identifying the professional competencies resulting from innovations supported by ICT. This was followed by a cross-sectional survey involving 425 employees at the hospitals surveyed. The data analysis was undertaken by means of structural equation modeling (SEM). The results confirm the hypothesis and indicate that the performance of professional competences based on new ICT is determined by the way the respondents think, change and apply their knowledge, skills and attitudes in the workplace by use of new information and communication technologies.
Licença:: Brazilian Administration Review - Todo o conteúdo deste periódico, exceto onde está identificado, está licenciado sob uma Licença Creative Commons - Attribution-NonCommercial 3.0 Unported (CC BY-NC 3.0). Fonte: <>. Acesso em: 24 jul. 2014.
Appears in Collections:PPGA - Artigos publicados em periódicos

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