Título:	Proposal for a measurement model for software tests with a focus on the management of outsourced services
Autor(es):	Calazans, Angélica Toffano Seidel Kosloski, Ricardo Ajax Dias Ribeiro Junior, Luiz Carlos Miyadaira
Assunto:	Pessoal - recrutamento Terceirização
Data de publicação:	Mai-2012
Editora:	Universidade de São Paulo
Referência:	CALAZANS, Angelica Toffano Seidel; KOSLOSKI, Ricardo Ajax Dias; RIBEIRO JUNIOR, Luiz Carlos Miyadaira. Proposal for a measurement model for software tests with a focus on the management of outsourced services. Revista de Gestão da Tecnologia e Sistemas de Informação, v. 9, p. 265-284, 2012. Disponível em: <http://www.jistem.fea.usp.br/index.php/jistem/search/authors/view?firstName=Angelica&middleName=Toffano%20Seidel&lastName=Calazans&affiliation=Uniceub&country=BR>. Acesso em: 27 jun. 2014.
Abstract:	The need for outsourcing IT services has shown a significant growth over the past few years. This article presents a proposal for a measurement model for Software Tests with a focus on the management of these outsourced services by governmental organizations. The following specific goals were defined: to identify and analyze the test process; to identify and analyze the existing standards that govern the hiring of IT services and to propose a Measurement Model for outsourced services of this type. As to the analysis of the data collected (documentary research and semi-structured interviews), content analysis was adopted, and in order to prepare the metrics, the GQM – Goal, Questions, Metrics – approach was used. The result was confirmed by semi-structured interviews. Here is what the research identifies as possible: to establish objective and measurable criteria for a measurement size as the input to evaluate the efforts and deadlines involved; to follow up the test sub-processes and to evaluate the service quality. Therefore, the management of this type of service hiring can be done more efficiently.
Unidade Acadêmica:	Faculdade UnB Gama (FGA)
Licença:	Revista de Gestão da Tecnologia e Sistemas de Informação - Esta obra está licenciada sob uma Creative Commons (Attribution 3.0 Unported (CC BY 3.0)). Fonte: http://www.jistem.fea.usp.br/index.php/jistem/search/authors/view?firstName=Angelica&middleName=Toffano%20Seidel&lastName=Calazans&affiliation=Uniceub&country=BR. Acesso em: 27 jun. 2014.
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